Frequently Asked Questions
Find answers to common questions about our collections and services
How do I determine my correct size?
We provide a detailed size guide on every product page. If you are between sizes, we generally recommend sizing down for our leather footwear as they naturally stretch with wear.
Where are Velasca products manufactured?
All our products are handcrafted in Italy by master artisans, maintaining the heritage of traditional Italian shoemaking and tailoring.
Can I modify or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. Please contact our support team within 60 minutes of placement to request any changes.
How should I care for my leather shoes?
We recommend using a cedar shoe tree to maintain shape and applying a high-quality leather cream every 2-3 weeks to keep the leather hydrated.
Do you offer international shipping?
Yes, Velasca ships to over 50 countries worldwide. Custom duties and taxes are calculated at checkout for most destinations.
Are your materials sustainably sourced?
We prioritize ethical sourcing, using premium leathers from certified Italian tanneries that adhere to strict environmental standards.